Hey! Look! I'm Helping Build The Earth's Most Customer-Centric Company...
Hello Kate,
I'm XYZ of Amazon.com's Executive Customer Relations. I appreciate you taking the time to speak with me today.
I wanted to thank you again for your diligence in attempting to locate the proper owner of this personalized mug. I'm going to work with the packaging information you provided and see if we can link it to the original order. I'll be back in touch with you in the beginning half of next week.
Of course, you can respond directly to this email if you have any additional information or need any other help with this matter.
Have a wonderful evening!
We'd appreciate your feedback. Please use the links below to tell us about your experience today.
Best regards,
Thank you for your inquiry. Did I solve your problem?
Yes No
Your feedback is helping us build Earth's Most Customer-Centric Company.
Hello Kate,
I tried calling you early, but missed you. I just wanted to check in and let you know we're still working on locating the correct owner of the mug. I noticed you said you'd received the mug in place of stainless steel cleaner and wanted to make sure you ended up receiving your full order.
If you're still missing any items, please respond to this email and we'll work to make sure it's corrected.
Have a great evening!
We'd appreciate your feedback. Please use the links below to tell us about your experience today.
Best regards,
Thank you for your inquiry. Did I solve your problem?
Yes No
Your feedback is helping us build Earth's Most Customer-Centric Company.
Thanking you. I appreciate the follows. Nope I did not receive the stainless steel cleaner. That was the order that was marked as delivered, and told me to check my garage or wait 36 hours. I also did not receive the subscription order of Caesars dog food, which was supposed to ship around 5/12. Happily I found the cleaner at my neighborhood Duane Reade. The dog food I reordered from you all.
Hi Kate,
Thanks for responding so quickly! I'm happy to hear you've received your cleaner, though it was delivered incorrectly. To help compensate for any inconvenience, I've extended your Amazon Prime membership by one month. The membership will now renew on August 17, 2017.
I checked on your subscription for the Cesar dog food and found it's currently set so 3 units arrive around the 12th each month. The last subscription order was #111-8788312-3357814, created on 27 April 2017 and arrived on 9 May 2017. If there's a better date, you can always view or change your delivery day to something that works better for you on the "Your Subscribe & Save Items" page:
I'll keep you updated on our search for the owner of the mug. If you need to reach me directly, you can respond to this email.
Have a lovely evening!
We'd appreciate your feedback. Please use the links below to tell us about your experience today.
Best regards,
Thank you for your inquiry. Did I solve your problem?
Yes No
Your feedback is helping us build Earth's Most Customer-Centric Company.
1. Eager to clarify, if my email wasn't clear:1. I didn't "receive" my cleaner (from Amazon). I walked over to Duane Reade and bought it (last week).
2. I know the Cesar dog food is supposed to arrive around the 12th of the month. What I am saying that this delivery also hit the Bermuda triangle of "non-delivered but marked as delivered." I did not get it on or about May 12. I simply ordered another case which Amazon says will be delivered tomorrow. I see the next shipment will arrive on or about the 12th of June. Fingers crossed.
Hi Kate,
Oh! I'm so sorry I misunderstood. I didn't recognize the store name. To make this right, I've refunded $20.56 for the stainless steel cleaner you didn't receive in your order, #114-4957277-0968209. I've also refunded $49.27 for the dog food in order 111-8788312-3357814 that wasn't located. These refunds will process back to your original payment method in 2-3 business days.
I have high hopes for your June shipment, but please contact our customer service if an order isn't able to be located. Our customer service team is always happy to help you by phone. Visit our Help pages (http://www.amazon.com/help), click the "Contact Us" button, enter your phone number through the Phone tab, and we'll call you. Customers outside the United States can call 1-206-266-2992. We're available 24 hours a day, 7 days a week.
I'll keep you updated if we learn anything about the correct owner of the mug. Have a great day!
We'd appreciate your feedback. Please use the links below to tell us about your experience today.
Best regards,
Thank you for your inquiry. Did I solve your problem?
Yes No
Your feedback is helping us build Earth's Most Customer-Centric Company.
Thanks again for your patience. As you know, I've been working with our shipping facility. They've identified the error and have assured me the issue can be considered resolved. The mug you received doesn't need to be returned, so you're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.
Your diligence in trying to locate the rightful owner is to be commended, and we’ve sent a small token of our appreciation. It’s currently expected to arrive on Monday, 29 May.
Again, thank you for all your help. Have a wonderful weekend!
We'd appreciate your feedback. Please use the buttons below to vote about your experience today.
Best regards,
Thank you for your inquiry. Did I solve your problem?
Yes No
Your feedback is helping us build Earth's Most Customer-Centric Company.